Have you ever placed an order on Grubhub and then had a change of heart? Maybe you found a better deal elsewhere, or perhaps you simply realized you didn’t want the food you ordered. Whatever the reason, Grubhub makes it easy to cancel your order, as long as it hasn’t already been processed by the restaurant. In this article, we’ll walk you through the steps on how to cancel a Grubhub order, as well as provide some tips on how to avoid having to cancel an order in the first place.
To cancel a Grubhub order, simply follow these steps:
- Open the Grubhub app or website.
- Log in to your account.
- Navigate to the “Orders” section.
- Find the order you want to cancel and click on it.
- Click on the “Cancel Order” button.
- Confirm that you want to cancel the order.
Your order will be canceled and you will receive a refund to your original payment method. It’s important to note that you can only cancel an order if it hasn’t already been processed by the restaurant. Once an order has been processed, it cannot be canceled.
Contacting Grubhub Customer Support for Cancellation Assistance
In the event you need to cancel a Grubhub order, contacting Grubhub’s customer support team is the most direct and efficient method. You can reach out to them through the following channels:
- Phone: 1 (877) 585-5413
- Live Chat: Available 24 hours a day, 7 days a week on Grubhub’s website or mobile app.
- Virtual Assistant: On the Grubhub website or mobile app, you can access the virtual assistant by clicking “Help” in the lower right corner.
- Email: support@grubhub.com
When contacting customer support, be prepared to provide your Grubhub account information, order number, and the reason for cancellation. If your order has already been picked up by a driver, you may not be able to cancel it. In such cases, you can:
- Contact the restaurant: Directly request the restaurant to cancel your order. They may be able to accommodate your request and issue a refund.
- Decline delivery: Refuse the delivery when the driver arrives. The food will be returned to the restaurant, and Grubhub will process a refund.
- Contact your credit card company: Dispute the charge with your credit card company if you’ve already been charged for the order and cannot cancel it through Grubhub.
Remember to check Grubhub’s cancellation policy for specific terms and conditions related to order cancellations.
Refunds and Credits After Canceling a Grubhub Order
If you cancel your Grubhub order before the restaurant accepts it, you will receive a full refund. If you cancel your order after the restaurant has accepted it, you will receive a refund minus the restaurant’s cancellation fee.
The restaurant’s cancellation fee is typically 20% of the order total. However, some restaurants may have a higher cancellation fee, so it’s important to check the restaurant’s cancellation policy before placing your order.
If you cancel your order after the driver has been assigned, you will not receive a refund. This is because the driver has already been dispatched to the restaurant and is on their way to pick up your order.
In some cases, Grubhub may offer you a credit for a future order if you cancel your order after the restaurant has accepted it. However, this is not always the case, so it’s important to contact Grubhub customer service to inquire about a credit.
Here is a table summarizing the refund and credit policies for canceling a Grubhub order:
| Cancellation Time | Refund Amount |
|---|---|
| Before restaurant accepts order | Full refund |
| After restaurant accepts order, before driver assigned | Refund minus restaurant’s cancellation fee |
| After driver assigned | No refund |
How To Cancel A Grubhub Order
If you need to cancel your Grubhub order, you can do so through the app or website. Here’s how:
- Open the Grubhub app or website.
- Log in to your account.
- Find the order you want to cancel.
- Tap or click the “Cancel Order” button.
- Confirm that you want to cancel the order.
Once you cancel your order, you will receive a refund for the full amount of the order. If you have already paid for the order, the refund will be processed back to your original payment method.
People Also Ask About How To Cancel A Grubhub Order
How do I cancel a Grubhub order that has already been placed?
You can cancel a Grubhub order that has already been placed through the app or website. However, you may not be able to cancel the order if it has already been processed by the restaurant.
What is the Grubhub order cancellation policy?
Grubhub’s order cancellation policy varies depending on the restaurant. However, most restaurants allow you to cancel your order within a certain amount of time after it has been placed.
Can I get a refund if I cancel my Grubhub order?
Yes, you will receive a refund for the full amount of your order if you cancel it before it has been processed by the restaurant. If you cancel the order after it has been processed, you may only receive a partial refund.
