5 Easy Steps to Cancel Your Domino’s Pizza Online Order

Enter your order tracking number and email address in the “Track Your Order” section.

Locate the “Cancel Order” button on this page.

Reasons may include “Ordered by mistake,” “Changed my mind,” or “Found a better deal.”

Provide any additional comments or feedback if necessary.

Click the “Cancel Order” button again to confirm your request.

Confirm Cancellation Request

Once you’ve chosen your desired cancellation method and successfully submitted your request, you’ll typically receive a confirmation message or email. This message will provide details about the cancellation request, such as the order number, the estimated refund amount, and the timeframe within which the refund will be processed. It is important to keep this confirmation for your records in case of any discrepancies or further inquiries.

In some cases, you may be asked to provide additional information or confirm your cancellation over the phone with a customer service representative. Be prepared to provide the order number and any other necessary details to ensure a smooth cancellation process.

It’s worth noting that your cancellation status can be tracked online through the Domino’s website or app. Once your order has been successfully canceled, it will be reflected in your order history. If you encounter any issues with the cancellation status or timeframe, don’t hesitate to contact Domino’s customer support for assistance.

Track Cancellation Status

Once you’ve successfully canceled your Domino’s order, you can track its status to ensure it’s been processed. Here’s how to do it:

1. Visit the Domino’s website and log into your account.

2. Click on “Order History” in the My Domino’s section.

3. Locate the order you canceled and click on “View Order Details”.

4. The order status will be displayed as “Canceled”.

5. If you don’t see the “Canceled” status immediately, don’t worry. It may take a few minutes for the cancellation to be reflected in the system. Check back periodically to confirm the cancellation.

Understand Cancellation Policies

Before you cancel your order, it’s important to understand Domino’s cancellation policies. Here’s a summary:

• Orders can only be canceled within 15 minutes of being placed.
• Orders that have already been processed or are in the oven cannot be canceled.
• There is a $5 cancellation fee if you cancel your order after 15 minutes.
• If you have a coupon or promotion applied to your order, it will be forfeited if you cancel.

6. What to Do If You Can’t Cancel Your Order Online

If you are unable to cancel your order online, you can still try to cancel it by calling the store directly. Be sure to have your order number ready when you call. The store manager may be able to help you cancel your order, but they may also charge you the $5 cancellation fee.

If you are unable to cancel your order by phone, you can try to contact Domino’s customer service. They may be able to help you cancel your order or provide you with a refund.

Here is a table summarizing the different ways to cancel your Domino’s order:

Notify Customer Service for Assistance

For more personalized assistance, you can contact Domino’s customer service directly. Simply call the customer support hotline at 1-800-DOMINOS (1-800-366-4667) or visit their website and initiate a chat with a customer care representative.

Be prepared to provide the following information when contacting customer service for order cancellation:

1. Order Number:

This is a unique identifier assigned to your order. It can be found on your order confirmation email or receipt.

2. Contact Information:

Provide your name, phone number, and email address so that the customer service representative can contact you if necessary.

3. Reason for Cancellation:

If possible, explain why you need to cancel your order. This will help the customer service representative understand your situation and provide the best possible assistance.

4. Requested Resolution:

Clearly state that you want to cancel your order. You can also request a refund or store credit if desired.

5. Preferred Contact Method:

Indicate how you would like the customer service representative to follow up with you, whether it’s via phone, email, or text message.

6. Additional Notes:

If there are any additional details or instructions you want to convey, be sure to mention them to the customer service representative.

Alternative Methods for Canceling Orders

If you prefer not to cancel online, you can also cancel your order through the following alternative methods:

1. Phone: Call the Domino’s location where you placed the order and provide your order number and reason for cancellation.

2. Email: Send an email to the customer service department at customerservice@dominos.com, including your order number, contact information, and reason for cancellation.

3. Visit the Store: Go to the Domino’s location where you placed the order and speak to a manager to cancel your order.

4. Cancellation Form: Visit the Domino’s website and fill out the cancellation form. You will need to provide your order number, contact information, and reason for cancellation.

5. Domino’s App: If you placed your order through the Domino’s app, you can cancel it by opening the app and selecting “My Orders.” Then, find the order you want to cancel and tap “Cancel Order.”

8. Contacting Corporate:

If you have tried all of the above methods and are still unable to cancel your order, you can contact Domino’s corporate office. Provide your order number, contact information, and the reason for cancellation. The corporate office will then work with the local store to process your cancellation request.

Handling Refunds and Credits

Your Refund

If your order is canceled before it has been processed by the store, you will receive a full refund to the original payment method. However, if the order has already been processed, you may only receive a partial refund or store credit depending on the store policy.

Receiving Your Refund

The refund process typically takes 3-5 business days to complete. You will receive a confirmation email once the refund has been processed.

Store Credit

In some cases, you may be offered store credit as a refund option. This credit can be used to make future purchases at Domino’s Pizza. Store credit is typically valid for a limited time and must be used before it expires.

Conditions for Credit or Refund

• Order Canceled Before Processing: Full refund to original payment method
• Order Processed: Partial refund or store credit depending on store policy
• Invalid Coupon: No refund or credit
• Technical Error: Full refund if issue was caused by Domino’s website or app
• Incorrect Order: Refund or store credit for the incorrect item(s)
• Damaged Order: Refund or store credit for the damaged item(s)
• Late Delivery: Partial refund or store credit depending on delivery time
• Customer Satisfaction: Refund or store credit may be offered at the store manager’s discretion
• Fraudulent Activity: No refund or credit

Tips for Seamless Order Cancellation

1. Check the Order Status**

Before attempting to cancel, verify the order’s status online or through the app. If it’s already been processed or delivered, you may not be able to cancel.

2. Act Quickly**

Orders can move into production rapidly, especially during peak hours. Contact customer service promptly if you need to cancel to increase your chances of success.

3. Use the Online Portal**

Most major pizza chains, including Domino’s, offer online order cancellation options. Navigate to the “My Orders” section of your account and follow the cancellation prompts.

4. Call the Store**

If the online method fails, call the Domino’s store where you placed the order. Provide the order number and the reason for cancellation.

5. Reach Out via Social Media**

Domino’s has active social media accounts. If other methods fail, try reaching out via Twitter or Facebook with a brief message stating your order number and cancellation request.

6. Refund Policy**

Review Domino’s refund policy before canceling. Typically, refunds are issued to the original payment method within 3-5 business days.

7. Late Cancellation Fee**

Some pizza chains, including Domino’s, may charge a late cancellation fee if you cancel an order after a certain time frame. Check with the store for details.

8. Track the Refund**

After canceling your order, keep track of the refund status. Contact customer service if the refund does not appear within the specified timeframe.

9. Feedback**

If you encounter any issues during the cancellation process, provide feedback to Domino’s. Your input can help improve the experience for future customers.

10. Troubleshooting Common Issues**

How to Cancel Domino’s Pizza Online Order

To cancel a Domino’s Pizza online order, follow these steps:

1. Go to the Domino’s website.
2. Click on the "My Account" tab.
3. Sign in to your account.
4. Click on the "My Orders" tab.
5. Find the order you want to cancel and click on the "Cancel Order" button.
6. Confirm that you want to cancel the order.

People Also Ask About How to Cancel Domino’s Pizza Online Order

How do I cancel a Domino’s Pizza online order over the phone?

You can cancel a Domino’s Pizza online order over the phone by calling the store where you placed the order. The store’s phone number can be found on the Domino’s website.

What happens if I cancel a Domino’s Pizza online order?

If you cancel a Domino’s Pizza online order, you will receive a refund for the full amount of the order. The refund will be processed within 3-5 business days.

Can I cancel a Domino’s Pizza online order after it has been placed?

Yes, you can cancel a Domino’s Pizza online order after it has been placed, but only if the order has not yet been prepared. To cancel an order after it has been prepared, you will need to contact the store where you placed the order.