If you’ve recently placed an order with Domino’s and need to cancel it, don’t worry – it’s a relatively simple process that can be done through the app. Here’s a step-by-step guide on how to do it:
First, open the Domino’s app and sign in to your account. Once you’re signed in, you’ll see a list of your recent orders. Find the order you want to cancel and tap on it. On the order details page, you’ll see a “Cancel Order” button. Tap on this button and confirm that you want to cancel the order. Your order will be cancelled immediately, and you’ll receive a refund to your original payment method. However, it’s important to note that you can only cancel an order if it hasn’t already been processed. If your order has already been processed, you will not be able to cancel it through the app. In this case, you will need to contact Domino’s customer service.
Additionally, if you have any questions or concerns about cancelling your order, you can always contact Domino’s customer service for assistance. They will be able to help you with any issues you may encounter and ensure that your order is cancelled successfully. Domino’s customer service is available 24 hours a day, 7 days a week, so you can reach out to them at any time.
Accessing the Order Tracker
To cancel your Dominos order through the app, you must first access the order tracker. The order tracker allows you to view the status of your order, make changes, and cancel it if necessary. To access the order tracker:
- Open the Dominos app on your smartphone or tablet.
- Tap on the “Orders” tab at the bottom of the screen.
- Find the order you want to cancel and tap on it.
- You will be taken to the order tracker page, where you can view the status of your order.
The order tracker will display the following information:
| Status | The current status of your order (e.g., “In progress,” “Out for delivery,” “Delivered”). |
|---|---|
| Estimated delivery time | The estimated time at which your order will be delivered. |
| Items | A list of the items you have ordered. |
| Total | The total cost of your order. |
If your order has not yet been processed, you will see a “Cancel Order” button on the order tracker page. Tap on this button to cancel your order.
Selecting the Cancellation Option
Once you’ve located the order you wish to cancel, select it to view its details. Within the order details page, you’ll find a “Cancel Order” button. Clicking this button will initiate the cancellation process.
It’s important to note that the “Cancel Order” button may not be available in all cases. If the order has already been processed or is in the final stages of preparation, the cancellation option may no longer be available.
In such instances, you may consider contacting the Domino’s customer service team directly. They can assist you with the cancellation process and provide guidance on any applicable refund policies.
Additional cancellation scenarios
There are a few additional scenarios where you may encounter specific cancellation options within the Domino’s app:
| Scenario | Cancellation Option |
|---|---|
| Order placed within the last 2 minutes | “Cancel Immediately” option available |
| Order placed more than 2 minutes ago but not yet processed | “Cancel Order” option available |
| Order in progress or ready for pickup | Cancellation option not available, contact customer service |
Confirming the Cancellation
Once you’ve submitted your cancellation request, don’t assume it has been processed immediately. To ensure your cancellation has been successful, here are some key steps to follow:
1. Check the Order Status
Go to the “My Orders” section of the Domino’s app. Find the order you wish to cancel and check its status. If it says “Cancelled,” you’re all set.
2. Contact the Store
If the order status doesn’t reflect the cancellation, reach out to the Domino’s store where you placed the order. Provide the store with your order number and request confirmation of the cancellation.
3. Watch for an Email
After you cancel your order, you should receive an email confirming the cancellation. Check your inbox (including spam) for this email.
4. Track the Refund
Depending on your payment method, it may take some time for the refund to appear in your account. Here’s a breakdown of refund times based on payment type:
| Payment Method | Refund Time |
|---|---|
| Credit/Debit Card | 1-3 business days |
| PayPal | 2-5 business days |
| Domino’s Gift Card | Instantly credited |
| Cash | Contact the store for a refund (may require proof of purchase) |
Checking for Confirmation Email
After placing your order through the Domino’s app, you should receive a confirmation email. This email typically includes your order number, delivery time, and payment information. If you have not received a confirmation email within a few minutes, it’s possible that the order was not successfully placed.
To check if your order was placed, open your email inbox and search for “Domino’s Pizza.” If you find a confirmation email, it means that your order was successfully placed.
Here are some additional tips for checking for your confirmation email:
- Check your spam or junk mail folder. Sometimes confirmation emails can end up in these folders.
- Refresh your email inbox. This may help to force the confirmation email to appear.
- If you still cannot find your confirmation email, you can contact Domino’s customer service for assistance.
How To Cancel A Dominos Order On The App
To cancel an order using the app, follow the below steps:
1. Open the Domino’s Tracker app.
2. Select the order you want to cancel.
3. Tap on the “Cancel Order” button.
Troubleshooting Common Issues
1. I can’t find my order in the app
If you can’t find your order in the app, try the following:
– Make sure you’re signed in to the correct account.
– Check your order history.
– Contact Domino’s customer service.
2. I can’t cancel my order using the app
If you can’t cancel your order using the app, try the following:
– Make sure you’re connected to the internet.
– Restart the app.
– Contact Domino’s customer service.
3. I canceled my order, but I was still charged
If you canceled your order but were still charged, try the following:
– Check your bank statement to make sure the charge was actually posted.
– Contact Domino’s customer service.
4. I’m having other problems with the app
If you’re having other problems with the app, try the following:
– Restart the app.
– Update the app to the latest version.
– Check your internet connection.
– Contact Domino’s customer service.
5. How do I contact Domino’s customer service?
You can contact Domino’s customer service by phone, email, or chat.
Phone: 1-800-DOMINOS (1-800-366-4667)
Email: feedback@dominos.com
Chat: https://www.dominos.com/contact-us.
6. What are the hours of operation for Domino’s customer service?
Domino’s customer service is available 24 hours a day, 7 days a week.
7. Where can I find more information about Domino’s order cancellation policy?
You can find more information about Domino’s order cancellation policy on the Domino’s website: https://www.dominos.com/en/pages/legal/terms-of-use
| Cancellation Policy | Refund | Time Frame |
|---|---|---|
| Before Order is Prepared | Full Refund | Anytime |
| After Order is Prepared | Partial Refund | Within 10 minutes of placing order |
Timeframe for Cancellation
The timeframe for canceling a Domino’s order on the app depends on the status of your order.
Generally, you can cancel your order as long as it has not been processed by the kitchen or delivered. Here’s a breakdown of the cancellation timeframe:
Before Confirming Order
If you change your mind before confirming your order, you can simply close the app and your order will be automatically canceled.
After Confirming Order but Before Processing
If you have confirmed your order but it has not yet been processed by the kitchen, you can cancel it on the app. The app will show you a confirmation message and refund your payment if necessary.
After Order is Processed
If your order has already been processed by the kitchen, you will not be able to cancel it through the app. However, you may be able to request a refund by contacting Domino’s customer service directly.
Best Practices for Order Cancellation
To ensure a smooth order cancellation, follow these best practices:
1. **Contact the restaurant promptly:** Call or chat with the restaurant as soon as you realize you need to cancel.
2. **Provide specific details:** Clearly state your order number, time placed, and items ordered.
3. **Be polite and clear:** Explain your reason for cancellation professionally and courteously.
4. **Request confirmation:** Ask for verbal or written confirmation that the order has been canceled.
5. **Check your account:** Verify that the cancellation is reflected in your online or app account.
6. **Keep a record:** Note the time and date of the cancellation and who you spoke to for future reference.
7. **Act quickly:** The sooner you cancel, the better chance you have of receiving a refund.
8. **Check refund policies:** Be aware of the restaurant’s refund policies before canceling.
9. **Consider future orders:** If you plan to order from the same restaurant again, consider the cancellation policy.
10. **Follow-up:** If you do not receive a refund within the expected timeframe, contact the restaurant or card issuer for assistance. To ensure effective order cancellation through the Dominos app, follow these additional steps:
| Step | Action |
|---|---|
| 1 | Open the Dominos app and navigate to the “My Orders” section. |
| 2 | Locate the order you wish to cancel and tap on it. |
| 3 | Scroll down and tap on the “Cancel Order” button. |
| 4 | Confirm the cancellation by tapping on the “Yes” button. |
| 5 | A confirmation message will appear, and the order will be canceled. |
How To Cancel A Dominos Order On The App
If you need to cancel your Domino’s order after you’ve placed it on the app, here are the steps you can follow:
- Open the Domino’s app on your phone.
- Tap on the “Orders” tab.
- Find the order you want to cancel and tap on it.
- Tap on the “Cancel Order” button.
- Confirm that you want to cancel the order.
Your order will be cancelled and you will receive a refund to your original payment method.
People Also Ask
How do I cancel my Dominos order online?
To cancel your Dominos order online, you can follow these steps:
- Go to the Domino’s website.
- Click on the “Orders” tab.
- Find the order you want to cancel and click on it.
- Click on the “Cancel Order” button.
- Confirm that you want to cancel the order.
Can I cancel my Dominos order after it has been placed?
Yes, you can cancel your Dominos order after it has been placed, but only if it has not yet been processed. To cancel your order, you can follow the steps outlined above.
I accidentally cancelled my Dominos order. How do I get it back?
If you accidentally cancelled your Dominos order, you can call the store directly and ask them to reinstate it. The store may be able to help you get your order back, but it is not guaranteed.
